Want to know more about how your data is used, or how we’ve ensured the protection of your information?
TCN is committed to protecting and respecting your privacy.
This Policy, together with our Terms and Conditions of Use and any other documents referred to in them, sets out how and why we collect, manage, use and store personal information. Personal information is any information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not.
Please read the following carefully to understand our practices regarding your personal information. By using our Website or mobile applications (Platform) or providing your Personal Information to us, you consent to the collection, use, disclosure and storage of your personal information in accordance with this Policy.
What information do we collect from you and why?
We have set out below the information we may collect:
- Your contact details such as name, email address, telephone number, delivery address, residential address;
- Transaction details including your billing address, transaction pattern and behaviour, payment method, payment amount;
- Information to verify you such as your date of birth;
- Your marketing and communication preferences;
- Comments, images and hashtags you post on our social media posts;
- Technical information about your browser and device;
- Details of how you use our Websites your browser and device;
- Details of how you use our Websites; and
- Details of any feedback, query or complaint received from you.
- to fulfill an order placed by you on the Website or via our social media platforms;
- to be able to contact you in case of any queries, delays or issues regarding an order placed by you;
- to register your gift card and provide balance updates and to arrange for replacements or refunds;
- to sell our products, including through social media platforms;
- to send you advertising, marketing or promotional material relating to TCN or its related entities and/or affiliates, including marketing affiliate programs we are a part of where you have provided your consent;
- for reward, loyalty or privilege programs, promotional offers and related services;
- to invite you to participate in competitions or promotions and for your participation in such competitions or promotions;
- to design and conduct surveys or questionnaires for research purposes or to profile our clients and/or create client segmentation, statistical analysis, improving and furthering the provision of our products and services;
- to ensure that the content on our Website is presented in the most effective manner for you and for your computer;
- to personalise and customise your experience on our Website;
- allowing you to participate in interactive features of our services or Website, when you choose to do so;
- to inform our business and marketing strategy;
- to provide you with alerts, newsletters, education materials or information that you requested or signed up to;
- to carry out our obligations arising from any contracts entered into between you and us;
- for fraud prevention purposes;
- to comply with laws and regulations applicable to us or any of our related entities whether in Australia or elsewhere;
- for the purpose of legal proceedings, including collective overdue amounts and seeking professional advice;
- to research, design and launch services and products;
- for invite you to seminars, events and forums; and
- for purposes directly related to or incidental to the above.
How is information collected and held?
Information is collected from you when you:
- subscribe to our Website;
- register your gift card;
- complete forms on our Website;
- sign up to our newsletter or marketing materials;
- purchase products or services from us;
- engage with us on social media;
- enter a competition or promotion;
- respond to a survey;
- request a service from us; or
- contact us through the Website, in store, by phone or by email.
Who do we disclose personal information to?
We may disclose your personal information to third parties to fulfill the purposes listed above, for example:
- retail partners;
- financial institutions;
- logistics and freight providers;
- fraud prevention providers;
- payment processing services;
- website and data hosting services;
- other service providers; and
- persons to whom we are required to make disclosures under applicable laws and regulations in or outside Australia.
We may hold your personal information on servers in Australia and any other territories as we see fit from time to time. We may also transfer your data to any people listed at paragraph 3 above, who may be located in or outside of Australia.
How do we protect personal information?
We take reasonable precautions to protect your Personal Information against misuse, interference, and unauthorised disclosure. All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We recommend that you update your password from time to time and that you do not give your password to anyone. All information is protected via our Information Technology security processes (including firewalls and password-protected servers), secure document storage and confidentiality agreements. All data captured via the Website is securely stored and is transmitted via Secure Sockets Layer (SSL) technology. This encryption protocol automatically scrambles information such as credit card, billing and address details so that generally, unauthorised recipients are unable to decipher the information, ensuring privacy and security. While we take all reasonable steps to protect personal information, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to or via our Website, any transmission is at your own risk. We exclude all liability for the consequences of any unauthorised access, use or disclosure of personal information to the maximum extent permitted under law.
How can you access, update, correct, object to use of, or seek deletion of your personal information?
Should you wish to access, review or make any corrections or updates to your personal information held by us, you can do so at any time by visiting your Account via our Website. You can also contact us via the details on the “Contact Us” below for these purposes. You can object to the processing of your personal information or request the restriction of processing your personal information under certain circumstances. To do this, please contact us via the details at “Contact Us” below. You may unsubscribe from receiving electronic communications at any time by clicking on the “unsubscribe” link within an email you have received from us, or by contacting us directly via the “Contact Us” details below. You can request the deletion or removal of your personal information in certain circumstances. If requested by you to do so, we will delete your personal information to the maximum extent technically practical. Please contact us via the details at “Contact Us” below should you wish to request deletion of your personal information that we hold. We may need to request information from you as a security measure to confirm your identity before acting on any requests to deal with your personal information in any of the ways mentioned above. There will not usually be any cost associated with a request under this section, however if your request is repetitive or excessive, we may charge a reasonable fee for handling such a request.
How long do we keep your personal information?
We will only retain your Personal Information for as long as needed to fulfil the purposes for which we collected it, including for the purpose of fulfilling any legal, accounting or reporting requirements. We may anonymise your personal information so that we can use it for analytical purposes without being able to identify you.
Third party links
Google Analytics is a web analysis service provided by Google Inc. (Google). Google’s ability to use and share information collected by Google Analytics is in accordance with its policies: http://www.google.com/policies/privacy/partners/ You can prevent Google’s collection and processing of data by using the Google Ads Settings page or downloading and installing their browser plug-in (https://tools.google.com/dlpage/gaoptout). You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
We are committed to protecting the privacy of children. Children under the age of 15 are prohibited from using the Website. We will not knowingly collect any information from children under the age of 15, or knowingly send any information to children under 15. If a child wishes to use the Website or make a purchase on the Website, this must be under the supervision of a parent or legal guardian who will be responsible for the use of the Website by the child and will be responsible for any financial liability as a result of such use or orders being placed. If you become aware that information from a child under the age of 15 has been disclosed to us, please notify us at the “Contact Us” details below so that we can remove and delete that information.
How do you make a complaint?
If you have any concerns about the way in which your personal information has been collected, held, used or disclosed by us, you may contact us at the details in the Contact Us section below. We will review your query or complaint, investigate, and provide you with our response as soon as practical. We will endeavour to deal with all queries or complaints within 30 days. Alternatively, or in addition, you can contact the Office of the Australian Information Commissioner – see information at https://oaic.gov.au or the regulator in your country of residence.
Last updated 14 September 2022