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Terms of Service

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Card.Gift

Website Terms of service

TCN Group Pty Ltd ABN 87 626 501 568 (“Card.Gift”) makes a range of non-reloadable digital gift card products, codes and/or vouchers (“Gift Cards”) available for purchase via Card.gift's website and mobile applications ("the websites").

These Terms and Conditions of Use (“Terms”) apply to all Gift Cards distributed by Card.Gift from the time of your purchase and contains the full set of terms and conditions governing your use of Gift Cards.

 We recommend that you read these Terms carefully before using a Gift Card.

If you do not agree to these Terms, do not make any purchases from the Websites. 

Card.Gift reserves the right to change or modify these Terms at any time at Card.Gift's sole discretion. Card.Gift will provide notice of any change or modification by sending you a notification, or by updating these Terms.

Please contact us at support@card.gift if you have any questions about these Terms or your use of Gift Cards.

Card.gift’s Gift Cards

All Gift Cards are subject to availability and Card.gift reserves the right to impose quantity limits on any order, reject all or any part of an order and to discontinue Gift Card products without notice, even if you have already placed your order.

All prices are subject to change without notice and the price charged will be the price set out on the Service at the time of your order. The minimum price of a Gift Card sold via Card.gift is $5 and the maximum price of a Gift Card sold is $1,000 (subject to each Retailer). If you purchase multiple Gift Cards on a single day, the total amount that you purchase on all the Gift Cards purchased cannot exceed $2,000.

Gift Cards purchased through Card.gift are available for use within Australia, and some may be available for use in or sending to recipients in other countries. Please consult the Websites and the specific terms and conditions for each Retailer (as defined below) for the use of Gift Cards outside of Australia.

Retailer Gift Cards purchased from Card.gift

Certain Gift Cards that you purchase from Card.gift are issued by participating third-party retailers (“Retailers”). Your purchase of each Retailer Gift Card is governed by certain terms and conditions established by the issuing Retailer in addition to these Terms. Retailers set expiration dates for Gift Cards as well as other restrictions and requirements. Please review all applicable Retailers’ terms and conditions prior to the purchase of any Retailer Gift Card from Card.gift.

If you have questions relating to the applicable Retailer terms, please contact the issuing Retailer. As the issuers of Gift Cards, Retailers (and not Card.gift) are fully responsible for all aspects of their Gift Card programs. Retailers are responsible for all liabilities and costs suffered by you or any other party caused – directly or indirectly – by the Retailer or their products or services. Card.gift has no obligation to resolve any dispute between you and any Retailer. Card.gift endeavours to work with reputable Retailers, however Card.gift holds no liability for the sale of products or services provided to you by a Retailer.

In purchasing a Gift Card from an issuing Retailer, you waive and release Card.gift and its subsidiaries, affiliates, partners, officers, directors, employees and agents from any liabilities arising from or related to any act or omission of a Retailer. Following the purchase of a Retailer Gift Card, Card.gift shall not be responsible or liable to you in the event a Retailer discontinues its Gift Cards or is unable to or refuses to redeem a Retailer Gift Card (including for reasons of their insolvency, external administration or forced closure), Neither Card.gift nor any Retailer is responsible for lost or stolen Gift Cards. If you lose your mobile device, please contact support@card.gift immediately so we can cancel or block your Gift Card.

Retailer Gift Cards sold for promotional purposes

From time to time Card.gift may offer special promotions or offers related to purchases of Retailer Gift Cards. The applicable terms of each promotion will be posted on the Websites near the description of any such promotion.

The expiration date for a Retailer Gift Card is displayed on or on the back of the Gift Card, in your digital wallet.  Please refer to the expiry date to ensure you redeem your Gift Card within the allocated validity period.

Unless otherwise stated by the applicable Retailer, Retailer Gift Cards are not redeemable for cash.

Each Gift Card purchased by you will be listed as a separate Gift Card. If you purchase two Gift Cards from the same Retailer, your wallet will contain two Gift Cards.

Card.gift is not responsible if a Gift Card is lost, stolen, destroyed, or used without permission. Card.gift is not responsible if any Gift Card is rendered unsuitable for redemption through no fault of Card.gift. If you have lost or misplaced your Gift Card and the balance has not been spent or changed from the original amount, email us at support@card.gift, and we will send you a replacement on the condition that the lost or misplaced Gift Card is registered with Card.gift and we can confirm the remaining used balance.

Card.gift electronic (digital) Gift Cards

You can exchange the stored monetary value on Card.gift Gift Cards for Retailer Gift Card available from the Websites for the same monetary amount.  If you want to purchase a Retailer Gift Card for a higher monetary face value than on your Card.gift Gift Card, you will need to pay Card.gift the balance to complete your purchase at checkout.

If you purchase multiple Card.gift Gift Cards on a single day, the total amount that you load on all the cards may not exceed $5,000.

There are no fees associated with the Card.gift Gift Card in a digital format, but please note if you decide to purchase a physical format Gift Card, you will be required to pay an issue fee of $4.95 plus standard Australia Post postage costs to receive the physical Gift Card.  Note also that any Gift Card that operates on the EFTPOS or MASTERCARD payment systems will cost you an additional charge of $4.95.

Card.gift Gift Cards have a 36-month expiry date for users to exchange Retailer Gift Cards of their choice. Once the new Retailer Gift Card(s) has been selected new expiry dates will be set and terms and conditions apply to the specific Retailer Gift Cards chosen. Card.gift Gift Cards are not redeemable for cash and no refunds will be provided for Card.gift Gift Cards (except as required by law).

Payment Options

Accepted forms of payment are credit cards (a “Card”) for example Visa, MasterCard, American Express and ApplePay. Unless indicated otherwise, the purchase of Gift Cards will be fully billed at the time the Gift Card is issued to you. Card.gift uses a third-party PCI compliant payment processor and we do not hold any financial information. If your payment cannot be verified, is invalid or otherwise unacceptable, your order may be suspended or cancelled automatically. Card processing fees may apply even if the Card has expired or changed by the time Card.gift submits the charges. Any problems encountered in the processing of your order are not the responsibility of Card.gift.

Taxes

Gift Cards are free of GST. GST or other taxes are not accounted for until the cards are used to purchase goods. These may be charged separately by the applicable Retailer at the time of purchase.

Gift Cards are supplied activated

All Gift Cards sold from our websites are already activated at time of purchase. Activated Gift Cards will be available within approximately 30 seconds however additional time may be required for certain activations. If your Gift Card has not been activated within five minutes, please contact us at support@card.gift. In rare cases it may take up to 24 hours for activation to occur, we appreciate your patience.

Cancellation; Returns

Please choose carefully as we do not offer exchange or refund on Gift Cards.

A re-issue of faulty or damaged Gift Cards is not available unless the fault or damage to the Gift Card is proven to be a result of the production or issuing process or otherwise due to the fault of us or our agents or contractors or where otherwise required by law. If you seek a return or refund please contact help@Card.gift.com with the reason for your request and proof of purchase for us to review. If any value on a Gift Card has been spent, we are unable to process a return or refund unless required to by law. Card.gift is not responsible for the refund of purchase price or return of any products purchased from Retailers.

Lost or Stolen gift Cards

Treat your Gift Card like cash. Lost or stolen Gift Cards will not be replaced or refunded. The bearer of the Gift Card will be taken to be the owner of the Gift Card. If you lose your mobile device, please contact us immediately so we can put a hold on your account. If someone has partially or fully redeemed your Gift Card(s) while your mobile device is lost or stolen, Card.gift shall not be liable.

Your Gift Card, your responsibility

You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been negligence by us. Protect your Gift Card information by viewing it in privacy to ensure no one views and records your Gift Card information. We strongly encourage all users to have a passcode on your mobile device. 

Errors

Card.gift attempts to be as accurate as possible however sometimes errors may occur. We do not represent or warrant that any description, Gift Card, Retailer or pricing information displayed on our Service is accurate, complete, reliable, current or error-free. In the event of an error, we will endeavour to correct it as quickly as possible and revise your order accordingly, or to cancel the order and refund any charged amount.

Limitation of liability

You have certain rights under the Australian consumer legislation which cannot be excluded and are not affected by these Terms. Except for those statutory rights, any conditions implied by any other laws are excluded from these Terms. To the maximum extent permitted by law, Card.gift will not be liable to you for any loss or damage (whether direct, indirect, or consequential) howsoever caused, nor will we be in default under these Terms, for failure to observe or perform any of our obligations under these Terms for any reason or cause except if caused by our gross negligence. To the extent permitted by law, if we are liable to you, our maximum aggregate liability to you is limited to the remaining Gift Card monetary value on your Gift Card.

Applicable Law

These Terms are to be construed and enforced in accordance with the laws of Victoria, Australia. Any dispute in connection with a Gift Card is exclusively subject to the jurisdiction of the courts of Victoria, Australia (including the Federal Court of Australia, Victoria Registry)

Contact Us

If you have any questions or concerns regarding these Terms, our Services or require assistance please contact us at support@card.gift.